Effective Date: 29 July 2026

Kembara Fitrah Travel & Tours Sdn. Bhd. provides travel-related services including flight ticket reservations, hotel bookings, Umrah packages, travel insurance, visa assistance, and other travel arrangements.

Booking Confirmation

Once payment has been successfully received and verified, booking confirmation will be sent via email or other agreed communication channels.

Delivery Timeline

• Flight tickets: Normally issued within 24 hours after payment confirmation (subject to airline availability).
• Hotel vouchers: Issued upon confirmation from the hotel.
• Travel packages: Final itinerary and travel documents will be provided before departure.

Delivery Method

Travel documents are delivered electronically via email unless otherwise agreed.

Delays

Delivery timelines may be affected by airline schedules, supplier processing times, public holidays, or circumstances beyond our reasonable control.

Customer Support

For enquiries regarding your booking or service delivery, please contact us through our official communication channels during our business hours.